Need Help? Contact Us
- support@clickaspa.net
- 1-226-979-6929
- Monday to Saturday - 9:00 am to 5:00 pm EST
- Sunday - Closed
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Our Customer Support & Policies
Shipping
Every product is made-to-order just for you — and most customers receive their items within 7–10 business days.
Estimated Total Delivery Times
- United States: 5–10 business days
- Canada: 7–12 business days
- International: 10–25 business days
We work in two phases:
Production (2–7 business days) + Shipping (varies by location)
Once your item ships, you’ll receive tracking details via email.
Why it’s worth the wait: Your order is made just for you, reducing waste and helping the planet. Thank you for supporting thoughtful, made-to-order shopping!
Shipping costs are calculated based on the item type, delivery location, and shipping method.
- Rates are displayed clearly at checkout before you complete your order.
- Additional charges may apply if multiple items are shipped from different locations.
Many items qualify for discounted combined shipping — so ordering more than one can save you money.
Please double-check your shipping address at checkout.
- Orders cannot be rerouted once they are in production or shipped.
- We are not responsible for delivery issues due to incorrect or incomplete addresses.
- Contact us immediately if you notice an error — we’ll do our best to update it if the order hasn’t entered production.
Tip: Be sure to include apartment or unit numbers to avoid delivery delays.
Your order may arrive in separate packages — and that’s totally normal!
- Some items ship from different locations, which may result in separate tracking numbers and staggered delivery times.
- There is no extra charge for receiving multiple shipments.
- You’ll receive tracking for each package as they’re sent out.
Once your order ships, you’ll receive an email with a tracking link.
Didn’t receive tracking?
- Check your spam or promotions folder
- Or contact us for assistance
Please allow 24–48 hours for tracking to update after your order ships.
You may request a cancellation within 6 hours of placing your order.
After this window, your order enters production and cannot be changed or canceled. Please contact us right away if you need to make a change.
Note: We cannot cancel or refund orders already in production or shipped.
Returns
Because every product is made-to-order, we do not accept general returns or exchanges for reasons like changing your mind or ordering the wrong size.
We do accept returns for:
- Damaged or defective items
- Incorrect items received
- Significant printing or fulfillment errors
To qualify, please notify us within 7 days of delivery and provide clear photos of the issue.
Returns are not accepted for:
- Buyer’s remorse
- Wrong size or color ordered
- Shipping delays within standard estimates
- Minor differences in color/placement due to print variation
Please review your order carefully before placing it.
If something isn’t right, we’re here to help.
Examples of accepted issues:
- Ripped, stained, or misprinted items
- Wrong design or color
- Major print quality flaws
Please email us with:
- A clear description of the issue
- Photos showing the product and the problem
- Your order number
We’ll respond within 1–2 business days.
To begin a return request:
- Contact us within 7 days of delivery
- Include your order number, description, and clear photos
- We’ll review and respond within 1–2 business days
If approved, we’ll offer a replacement, refund, or store credit based on your preference.
In most cases, you do not need to send the item back.
If your return or issue is approved, you can choose:
- Replacement – Same item re-shipped to you
- Refund – Issued to your original payment method
- Store Credit – Digital code sent to your email for future purchases (never expires)
Store credit is a fast and flexible way to shop again without waiting for a refund to process.
FAQ's
We offer wellness-inspired, stylish products that are made-to-order — including apparel, home items, and accessories — all curated to support a feel-good lifestyle.
Everything is made just for you! Each item is custom-produced after you place your order, helping reduce waste and keep things sustainable.
Most customers receive their order within 7–10 business days. Production takes 2–7 days, and shipping times depend on your location. You’ll get a tracking number as soon as your items are on the way!
To get your items to you as quickly as possible, some products may ship from different locations — so don’t worry if your order arrives in multiple shipments.
Shipping is calculated at checkout based on your location and items. We also offer discounted rates for multi-item orders when possible.
You can request a cancellation or change within 6 hours of placing your order. After that, it enters production and can’t be modified. If you notice an error, reach out to us right away!
If your order hasn’t gone into production yet, we’ll do our best to update it. Unfortunately, we can’t make changes once an order is in progress or has shipped, so please double-check your address at checkout.
Since every item is custom-made, we don’t accept returns or exchanges for reasons like size, color, or change of mind. However, if your item arrives damaged or incorrect, we’ll make it right!
We’ve got you covered. Just contact us within 7 days of receiving your order with photos of the issue, and we’ll offer a refund, replacement, or store credit — whichever you prefer.
Yes! If your return is approved, you can choose a store credit instead of a refund — it’s a flexible way to shop with us again in the future.
Each product page includes a sizing chart to help you pick the perfect fit. We recommend measuring against a favorite item at home for best results.
Our products are made with quality and comfort in mind — from soft cotton blends for apparel to durable materials for lifestyle and home items. Specific material details are listed on each product page.
Every effort is made to match your item to the images shown, but small differences in color or print placement may occur due to lighting, screen settings, or production methods — part of what makes it uniquely yours!
You’ll receive a tracking email once your order ships. Didn’t get it? Check your spam folder or contact us and we’ll be happy to resend it.
Easy! Reach out via our Support Page or email us at [support@clickaspa.net]. We usually respond within 1–2 business days, Monday to Friday.